Many of our items are shipped direct from our warehouses in other countries and as such are subject to the various customs and duties imposed by the United States.
Customs and Duties Terms and Conditions
- Responsibility for Customs and Duties:
- All orders shipped internationally may be subject to customs duties, taxes, and fees imposed by the destination country. The customer is responsible for paying any additional charges for customs clearance.
- Customs Clearance:
- Customs policies vary widely from country to country. Customers are encouraged to contact their local customs office for information regarding import duties and taxes applicable to their order.
- Delivery Delays:
- Please note that customs clearance procedures can cause delays in delivery. We are not responsible for any delays caused by customs or other regulatory agencies.
- Refused Shipments:
- If a shipment is refused by the customer or returned to us due to unpaid customs duties or taxes, the customer will be responsible for any return shipping costs and any applicable fees incurred.
- Incorrect Information:
- Customers are responsible for providing accurate shipping information. We are not liable for any issues arising from incorrect or incomplete information provided by the customer.
- Prohibited Items:
- Certain items may be prohibited or restricted in your country. It is the customer’s responsibility to ensure that the items ordered comply with local laws and regulations.
- Changes to Terms:
- We reserve the right to update or modify these customs and duties terms and conditions at any time. Customers are encouraged to review these terms periodically.
- Contact Information:
- For any questions or concerns regarding customs and duties, please contact our customer service team at david@davestea.com.